our terms

These terms and conditions are an agreement between you ("Customer, Client ") and IT Solutions Site Ltd. By signing up with us and filling out your billing or payment information you acknowledge that you have read, fully understood, and agreed to these terms and conditions.

Support Plan
Our support plan entitles you ("Customer, Client") to 24/7 online technical support from an IT Solutions Site technician 24/7 meaning no set time frame, however we do reserve the right to stop supporting you if we believe the issue at hand is unresolvable. This entitlement covers you the account holder for one computer only, we will support all Microsoft software products including operating systems. We will provide you diagnostics and support for your hardware including peripherals and mobile devices. We will provide you with services such as :Spyware protection and monthly health checks. IT Solutions Site Ltd will attempt problem diagnosis and a solution over the telephone, through chat, email or other means as it deems most appropriate under the circumstances including remote access. We will solve problems and prevent them happening again. This support plan does not cover you for hardware replacement or onsite support.

We reserve the right to reject or cancel your order (and provide you with a full refund) for any reason whatsoever at our discretion.

Subscription Based Plans
Subscription Based Plans are tenured Subscription plans offered by IT Solutions Site Ltd that are active for a specified period and will not include any incident based plans such as "Per Incident Plan" or the like.

Services
All references to "Services" refer to any IT Solutions Site Ltd  service plan that you enter into with IT Solutions Site Ltd through use of the IT Solutions Site Ltd  web site located at www.it-solutions-site.co.uk (the "IT Solutions Site Ltd  web site") or by calling the IT Solutions Site phone number mentioned on the web site. These Terms and Conditions govern all plans available through the IT Solutions Site web site. In the event of any conflict these Terms and Conditions control any Plan Order form that you submit requesting Services ("Plan Order").

Submission Of Support Plans
You may order Services by submitting Plan Orders through the IT Solutions Site website or by calling IT Solutions Site. Once IT Solutions Site accepts the Plan Order submitted by you, then you will receive an email from IT Solutions Site at the email address that you provide or have provided to IT Solutions Site as part of the Registration Process for the Services. IT Solutions Site is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by IT Solutions Site of a Plan Order, you will have a Service Plan.

Undertaking 
Subject to the Terms and Conditions, and other terms specific to each Service Plan, IT Solutions Site will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, IT Solutions Site will attempt problem diagnosis and a solution over the telephone, through chat, email or other means as it deems most appropriate under the circumstances including remote access. You understand that if remote access is used on your computer there will be residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. Our support lines are open from 9am - 10.30pm UK time zone.

Payment
Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. IT Solutions Site has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been made. Services against any plan order will cover you for one computer only.

Hourly Support
Services against our hourly support will be available once you have made payment we offer a no fix no fee policy if IT Solutions Site are unable to resolve your issue a full refund will be given.

Renewal Policy
Your credit card will be charged with the amount of the then prevailing subscription charges as per the payment option that you selected at the time of registering with IT Solutions Site.
If you would like to opt out of the 'Auto Renewal' you can cancel your subscription at any time via your paypal control panel. If you made a one time payment to IT Solutions Site you will be sent an email usually four weeks before the renewal date.

User Responsibility
In connection with obtaining Services, you agree that you will cooperate with the IT Solutions Site Technician: We will use commercially reasonable efforts to provide the support to you. Our experience shows that most issues can be corrected as a result of close cooperation between you and the technician. Please listen carefully to the technician and follow the technician's instructions. You are also responsible for ownership and maintenance of your systems  software licensing agreement.
Software/Data Backup: You understand and agree that IT Solutions Site shall under no circumstance be responsible for any lost or corrupted software or data. IT Solutions Site strongly recommends that you at all times maintain a complete data backup and disaster recovery plan.

Cancellation Policy
For subscription based plans you can cancel at anytime via your paypal control panel. If you made a one time payment and you wish to cancel we ask for 30 days written notice which can be sent to us via email or to our postal address which can be found on the IT Solutions Site website a refund of the balance will then be sent to you. (Not in conjunction with any offer)

Complaints Procedure
If you are not happy with our service and wish to make a complaint this must be done in writing and our address can be found on our website.

These terms and conditions were last changed and are effective as of: Sep 25, 2014.

By signing up with us, you acknowledge and agree to these terms and conditions.


Changes to our Terms & Conditions
If we decide to change our terms & conditions, you will be notified and changes will be made to this page.

Contacting Us
If there are any questions regarding our terms & conditions or you wish to make a complaint you may contact us using the information below.

IT Solutions Site Ltd
56 Harold Street
Cardiff
CF24 1PA

support@it-solutions-site.co.uk